pk364 Frequently Asked Questions

pk364 follows standard Know Your Customer (KYC) procedures. For basic verification, your registered mobile number and date of birth are sufficient. For enhanced verification — required before processing larger withdrawals — you may be asked to submit a copy of your CNIC (Computerised National Identity Card). Verification is typically completed within 24 hours of document submission.

On the pk364 login page, click "Forgot Password". Enter your registered Pakistani mobile number and you will receive an SMS OTP. Enter the OTP, then set a new strong password. If you no longer have access to your registered number, contact pk364 support at [email protected] with your account details and CNIC for identity verification.

No. pk364's Terms and Conditions strictly allow only one account per person. Duplicate accounts are detected automatically and will be suspended, with balances forfeited. If you believe you have accidentally created a second account, contact support immediately to resolve the situation before it affects your funds.

To permanently close your pk364 account, email [email protected] with the subject line "Account Closure Request" from your registered email or include your registered mobile number. Any verified PKR balance will be returned to your registered payment method after standard KYC checks. Account closure is usually processed within 3–5 business days.

Log in to your pk364 account and go to the Cashier or Deposit section. Select JazzCash as your payment method, enter your JazzCash mobile number and the PKR amount you wish to deposit. You will receive an OTP on your JazzCash-registered number to authorise the transaction. Once confirmed, funds typically appear in your pk364 wallet within minutes.

The minimum deposit on pk364 varies by payment method and is displayed in the Cashier section at the time of deposit. Generally, JazzCash and Easypaisa deposits start from a low PKR threshold to make the platform accessible for all Pakistani players. Always check the current minimums in your account as these may be updated periodically.

Most pk364 withdrawals to Easypaisa are processed within 1–4 hours during business hours, once your withdrawal request passes internal verification checks. Larger amounts or first-time withdrawals may require additional KYC verification, which can extend processing to 24–48 hours. Withdrawals must always be made to the same Easypaisa account used for your deposit.

pk364 does not charge internal processing fees on standard JazzCash and Easypaisa transactions. However, your payment provider (Jazz or Telenor for Easypaisa) may apply their own transaction charges independently of pk364. For bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah, standard inter-bank transfer fees applied by your bank may apply.

Yes. pk364 accepts bank transfers from major Pakistani banks including HBL (Habib Bank Limited), UBL (United Bank Limited), Meezan Bank and Bank Alfalah. Select your bank in the Cashier section, follow the provided transfer instructions, and submit your payment reference. Bank transfers generally take 1–3 business hours to reflect in your pk364 PKR wallet.

Yes, pk364 accepts USDT deposits for users who prefer crypto transactions. Select USDT in the Cashier section to receive a wallet address. USDT deposits are converted to PKR equivalent at the current exchange rate displayed in your account at the time of deposit. Crypto withdrawals back to USDT are also available subject to minimum amounts.

Log in to pk364 and navigate to the Cricket Betting section. Select Pakistan Super League (PSL) from the available tournaments. You will see all upcoming and live PSL fixtures with full pre-match and in-play odds covering match winner, top batsman, total runs, over/under markets and more. Select your market, enter your PKR stake and confirm your bet.

Yes, pk364 offers live in-play betting on cricket, including PSL fixtures, Pakistan international matches (T20Is, ODIs, Tests) and major bilateral series. In-play odds update in real time as the match progresses. You can place bets on next wicket, current over runs, live match winner and many other dynamic markets while the game is ongoing.

pk364 features hundreds of slot titles from certified providers including JILI, PG Soft, Pragmatic Play and SA Gaming. Popular JILI titles available include Fortune Gems, Golden Empire, Crazy 777 and Mega Ace. You can filter slots by provider, volatility and theme in the Slots section. All games use certified RNG systems for fair outcomes on every spin.

Absolutely. pk364 is fully optimised for mobile browsers on both Android and iOS devices. The platform is responsive and works smoothly on a standard Pakistani mobile data connection (4G/LTE on Jazz, Zong, Telenor or Ufone). All games — including live casino, JILI slots and cricket betting — are accessible from your mobile browser without needing to download any app.

RTP varies by individual game title. Most slots available on pk364 from providers like JILI and PG Soft have certified RTPs ranging from 96% to 97.5%. The specific RTP for each game is set by the game developer and is certified by independent testing laboratories. You can find RTP information in the game's information panel before you start playing.

pk364 offers a welcome bonus for new Pakistani players on their first deposit. Bonus amounts, percentage matches and minimum deposit thresholds are published in the Promotions section and may be updated periodically. All welcome bonuses are subject to specific wagering requirements and game eligibility restrictions detailed in the individual bonus terms.

A wagering requirement means you must bet the bonus amount (or the bonus plus deposit amount) a specified number of times before you can withdraw bonus-derived winnings. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to place a total of Rs 20,000 in qualifying bets. Not all games contribute equally — slots typically contribute 100% while some table games contribute less. Full details are in each promotion's terms.

Yes. All pk364 bonuses and associated free spins have an expiry period specified in the relevant promotion's terms — typically 7 to 30 days from the date the bonus is credited. If you do not meet the wagering requirements before expiry, the bonus funds and any winnings generated from them will be forfeited. Check your active bonus status in the "My Bonuses" section of your account.

pk364 rewards regular players through a tiered loyalty programme. As you play cricket betting, live casino and slots, you accumulate loyalty points that advance your tier level. Higher tiers unlock benefits such as enhanced deposit bonuses, cashback on losses, faster withdrawal processing and dedicated account management. Full tier details are published in the VIP section of the pk364 platform.

The minimum age to register and use pk364 is strictly 18 years. This is a non-negotiable requirement with no exceptions. pk364 verifies date of birth at registration and reserves the right to request CNIC documentation to confirm age at any time. Any account found to belong to a person under 18 is immediately suspended and deposits returned.

To self-exclude, log in to your pk364 account, go to Account Settings, then Responsible Gaming, and select Self-Exclusion. Choose your exclusion period — minimum 6 months up to permanent exclusion — and confirm via SMS OTP. Your account is locked immediately. pk364 will stop marketing communications and will not accept re-registration requests during your exclusion period.

Yes. pk364 provides deposit limits (daily, weekly or monthly PKR caps on deposits) and loss limits (caps on how much you can lose in a given period) through the Responsible Gaming section of your Account Settings. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour cooling-off period to protect against impulsive decisions.

If you feel that gambling is negatively affecting your life, finances or relationships, pk364 encourages you to reach out for support. Contact pk364's responsible gaming team at [email protected] with the subject "Responsible Gaming Request". For professional support beyond our platform, speak to a qualified mental health professional or addiction counsellor — doctors at hospitals in Karachi, Lahore and Islamabad can provide referrals.

Yes. pk364 protects all user data with 256-bit SSL/TLS encryption for data in transit. Passwords are stored in encrypted form and never in plain text. Two-factor authentication (2FA) via SMS OTP is available for all accounts. pk364 does not sell or rent your personal data to third parties. Full details are in the pk364 Privacy Policy at pk364.app/privacy-policy.